Betting is entertainment — and it should stay that way. At Powbet, responsible gambling is not a footnote or a compliance checkbox. It's a core part of how we build and operate this platform for our Pakistani users. This page explains the tools available to you, the warning signs to watch for, and where to turn if you need support.
Responsible gambling is about staying in control of how you bet — the amount you spend, the time you invest and the state of mind you bring to every session. Whether you're following a PSL T20 on our live platform, placing a cricket match bet during an ICC tournament, or spinning the reels on a live casino game, responsible gambling practices apply equally across every category on Powbet.
We provide a range of practical tools — deposit limits, session time reminders, cooling-off periods and self-exclusion — so that you can set boundaries that match your personal budget and lifestyle. These tools are not optional extras you have to search for; they're built into your account and highlighted prominently so they're easy to find and use.
We also recognise that gambling can become harmful for some people, and that problem gambling does not discriminate by income, city or background. A user in Karachi betting on a Pakistan cricket match deserves the same level of protection and support as any other player anywhere in the world. That's the standard we hold ourselves to.
These principles guide how Powbet approaches gambling safety across every product category — from live cricket betting to casino games.
No one under 18 — or the higher minimum required by the operator/license jurisdiction — may access Powbet. Age verification is mandatory. We use document-based KYC checks to confirm every user's age before withdrawals are processed.
Only wager money you can afford to lose. Set your deposit and loss limits before you start, not after. Betting from your grocery money, rent funds or savings is a clear sign that your gambling needs attention.
Hours spent gambling are hours not spent with family, friends or productive pursuits. Set session time limits in your account. If you find yourself losing track of time during a PSL match or live casino session, that's a signal to step back.
Placing bigger bets to recover previous losses is one of the most common paths to problem gambling. Every session should start fresh. A losing streak during an ICC tournament is not a debt that needs to be repaid.
If you are relying on gambling as a source of income or to pay bills — even partially — this is a serious warning sign. Powbet is an entertainment platform. We do not promote gambling as a financial strategy or income supplement.
Problem gambling thrives in secrecy. If someone close to you has expressed concern about your gambling, take that seriously. Talking openly with family, a friend or a support service is often the most important first step toward regaining control.
All of the following tools are available in your Powbet account settings. You do not need to contact support to activate most of them — you're in control.
Request a temporary pause on your account for a defined period — 24 hours, 1 week, 1 month or a custom duration. During a cooling-off period your account remains accessible to view history but you cannot deposit or place bets. This is a lighter-touch option than full self-exclusion.
Request permanent or extended self-exclusion to block all access to your account. This is the strongest tool available and is appropriate if you feel you have lost control. Self-exclusion cannot be reversed during the exclusion period — this is intentional, and it means the decision sticks when you need it most.
Opt out of promotional emails, SMS and push notifications at any time through your account settings. If bonus offers, free-bet notifications or promotional messages feel like triggers, removing them from your environment is a simple and effective protective step.
Problem gambling does not always feel like a problem from the inside. These warning signs are worth taking seriously — not as a diagnosis, but as a prompt for honest self-reflection. If several of these descriptions match your experience, please reach out for support.
You spend more time or money gambling than you originally planned, and find it difficult to stop once you start.
You return to gambling after a loss with the goal of "winning back" what you lost, often betting larger amounts to try to recover quickly.
You feel restless, irritable or anxious when you try to reduce or stop gambling.
You hide your gambling activity from family or friends, or lie about how much you have lost.
Gambling has caused you to neglect family responsibilities, work, studies or sleep — in Karachi, Lahore, Islamabad or wherever you are based.
You have borrowed money, sold possessions or used funds set aside for household expenses (rent, groceries, school fees) to fund gambling.
Gambling feels like the primary way you cope with stress, boredom or negative emotions.
Answer these questions honestly. If you find yourself answering "yes" to three or more, it may be worth speaking to a support professional.
Have you ever gambled more than you could afford to lose?
Have you needed to gamble with larger amounts of money to feel the same level of excitement?
Have you made repeated unsuccessful attempts to cut back or stop gambling?
Have you gambled to escape worry, problems or low mood rather than purely for entertainment?
Has gambling ever caused a serious argument, financial hardship or relationship problem for you or your family?
Have you hidden gambling activity or its financial consequences from anyone close to you?
Have you ever used money earmarked for bills, food, rent or children's needs to fund gambling?
This self-check is for informational purposes only and does not constitute a clinical assessment. If you are concerned about your gambling, please seek professional support.
If you are struggling with gambling or concerned about someone who is, the following resources are available. Contact information is provided as plain text — please seek out these services directly if you need them.
Our responsible gambling team is available 24/7. Contact us at [email protected] to activate self-exclusion, set up limits or discuss any concern. English support is always available; Urdu assistance is available on request via live chat.
Several mental health helplines operate in Pakistan, including the Umang helpline (0317-4288665) and Rozan Counselling helpline. These services provide confidential support for a range of mental health concerns, including gambling-related distress. Contact these services directly for current availability details.
Gamblers Anonymous operates internationally and offers peer-support groups for individuals affected by problem gambling. Meetings are available in various formats including online. Visit the Gamblers Anonymous international website directly — search for "Gamblers Anonymous Pakistan" for local contact information.
A qualified counsellor or psychologist with experience in addictive behaviour can provide structured support. Pakistan has a growing number of mental health professionals available in Karachi, Lahore, Islamabad, Rawalpindi and other cities. Your GP or a local hospital can provide a referral.
Powbet has zero tolerance for underage gambling. If you share a device or household with minors — whether children, younger siblings or students — please take the following practical steps to ensure they cannot access gambling platforms.
If a family member, friend or colleague's gambling is causing concern — whether because of financial pressure, mood changes, secrecy or the time they spend gambling — you are not alone and there are constructive steps you can take.
Open a conversation. Raise your concern calmly and without accusation. Timing matters — choose a quiet, private moment, not immediately after an argument or loss.
Educate yourself first. Understanding how problem gambling works will help you speak with empathy rather than frustration. Many organisations provide free guides for affected families.
Encourage professional support. A counsellor or support group can help the person acknowledge and address the problem in a structured way that is difficult to achieve alone.
Protect your own finances. Separate shared financial accounts if necessary. You cannot help someone else if their gambling is destabilising your household's financial security.
Powbet commits to: providing free, effective responsible gambling tools to all registered users; never knowingly allowing underage gambling; responding to every responsible gambling support request within 24 hours; never targeting promotional communications at users who have shown signs of problem gambling or who have set loss or deposit limits; and keeping responsible gambling information prominent, accessible and written in clear English for our Pakistani users.
This commitment applies across all Powbet products — cricket and PSL betting, live casino, football, UFC and all other categories available on the platform.
You've done the right thing reading this page. Now explore Powbet with those principles in mind — set your limits first, then enjoy cricket, PSL, football, UFC and live casino as the entertainment it is.
Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict gambling. If gambling stops being fun, it's time to stop. Support is available at [email protected].