Powbet Privacy Policy

This Privacy Policy ("Policy") describes how Powbet ("we", "us", "our", "the Platform") collects, processes, stores, shares and protects personal data relating to users ("you", "your") of the Powbet website located at powbet.cam and all associated pages and services.

Powbet is an English-language online sports betting and casino information platform targeting adult users in Pakistan. We understand that Pakistani users — whether in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar — have a legitimate interest in knowing exactly how their data is handled. This Policy is written in plain English to make that as clear as possible.

We are committed to processing personal data responsibly, fairly and transparently, consistent with internationally recognised data protection principles. Where Pakistani data protection law or other applicable regulations impose obligations on us, we will comply with those obligations to the extent they apply.

If you have questions about this Policy or wish to exercise any of your data rights, please contact us using the details in Section 14.

In this Policy, the following terms carry the meanings set out below:

We collect personal data in the following categories depending on how you interact with the Platform:

We process your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under our Terms & Conditions — including account management, payment processing and customer support.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC identity verification, AML transaction monitoring and record-keeping obligations.
• Legitimate Interests: Processing that is necessary for our legitimate business interests, where those interests are not overridden by your rights — including fraud prevention, platform security, product improvement and responsible gambling monitoring.
• Consent: Where we rely on your consent as a legal basis — for example for optional marketing communications — we will obtain that consent clearly and separately, and you may withdraw it at any time without affecting the lawfulness of prior processing.

We use personal data collected from you for the following purposes:

• Account Creation & Management: To register your account, maintain it, authenticate your identity on login and allow you to manage your profile and preferences;
• KYC & Age Verification: To verify that you meet the minimum age requirement and to confirm your identity in line with our compliance obligations before processing withdrawals;
• Transaction Processing: To process deposits and withdrawals through available payment methods, including references to Pakistani payment rails such as Easypaisa, JazzCash, Raast and bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah (where applicable);
• Fraud Prevention & AML: To detect and prevent fraudulent activity, money laundering and other financial crime in line with our legal obligations;
• Customer Support: To respond to your queries, complaints and support requests through our live chat and email channels;
• Responsible Gambling: To monitor for signs of problem gambling behaviour, to enforce any limits or exclusions you have set, and to provide relevant support resources;
• Platform Improvement: To analyse usage patterns and improve the features, performance and content of the Powbet platform;
• Legal Compliance: To maintain records as required by applicable law and to respond to lawful requests from competent authorities;
• Marketing Communications (with consent): To send you promotional updates about Powbet offers where you have given us consent to do so. You may opt out at any time.

Powbet does not sell, rent or trade your personal data to any third party. We may share personal data with the following categories of recipient only where necessary and under appropriate safeguards:

• KYC & Identity Verification Providers: Third-party services that process identity documents and biometric data to confirm your identity and age. These providers operate under strict data-processing agreements;
• Payment Processors: Providers who facilitate deposit and withdrawal transactions. They receive only the data necessary to process your transaction and are subject to their own applicable compliance and data-protection obligations;
• Fraud Detection & AML Service Providers: Specialist providers that assist us in identifying suspicious transaction patterns or activity inconsistent with responsible use of the Platform;
• IT Infrastructure & Hosting Providers: Cloud and server infrastructure providers that host Platform data under data-processing agreements with appropriate technical security standards;
• Competent Authorities: Law enforcement agencies, regulatory authorities or courts where we are required by applicable law, court order or official request to disclose data;
• Business Transfers: In the event of a merger, acquisition or sale of Powbet's business or assets, personal data may be transferred to the acquiring entity, subject to this Policy's protections continuing to apply.

We retain your personal data for as long as is necessary to fulfil the purposes set out in this Policy, or for as long as required by applicable legal, regulatory or contractual obligations. The following principles guide our retention decisions:

• Account Data: Retained for the duration of your active account plus a reasonable period after closure to resolve any outstanding disputes, complete pending transactions or comply with regulatory record-keeping requirements;
• KYC & Identity Documents: Retained in accordance with applicable AML record-keeping requirements, which typically mandate retention for a minimum period following the end of the customer relationship;
• Transaction Records: Retained for the period required by applicable financial record-keeping regulations;
• Support Communications: Retained for the duration reasonably necessary to resolve your query and for a period thereafter for quality and compliance purposes;
• Technical & Usage Data: Retained in aggregated or anonymised form indefinitely for platform analysis purposes, and in identifiable form for a shorter period in line with our legitimate interests.

When personal data is no longer required, we will delete or anonymise it securely. Where full deletion is not immediately possible due to system backup cycles, we will isolate the data and prevent further processing pending scheduled deletion.

You have the following rights in relation to your personal data held by Powbet. To exercise any of these rights, please contact us at [email protected] with a clear description of your request and your registered account email address. We will respond within a reasonable timeframe.

Powbet implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. Our security controls include:

• HTTPS/TLS Encryption: All data in transit between your device and our servers is encrypted using current TLS standards;
• Access Controls: Access to personal data is restricted to authorised personnel on a need-to-know basis, subject to role-based access controls;
• Secure Storage: Personal data is stored on servers with industry-standard security configurations and regular security reviews;
• Password Security: Account passwords are stored in hashed form — Powbet staff cannot view your actual password;
• Two-Factor Authentication: Optional 2FA is available for account login to provide an additional security layer;
• Fraud Monitoring: Automated systems monitor for unusual access patterns and suspicious activity on user accounts.

No security system is completely impenetrable. While we take reasonable precautions, we cannot guarantee absolute security of your data. You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect unauthorised access to your account.

Powbet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you visit the site. We use the following categories of cookie:

• Essential Cookies: Required for the Platform to function correctly — including session management, login authentication and security. These cannot be disabled without breaking core platform functionality;
• Analytics Cookies: Used to collect aggregated information about how users navigate the Platform, which pages perform well and where users encounter difficulties. This information is used to improve the Platform;
• Preference Cookies: Store your settings and preferences — such as language and display options — so you do not have to set them again on each visit;
• Security Cookies: Support fraud detection and account security functions by helping us identify unusual login patterns or suspicious behaviour.

You can manage cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using the Platform, though some preference-based features may not function as intended. Note that blocking essential cookies may affect your ability to log in or complete transactions.

Powbet is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18 — or the higher minimum age required by the applicable operator's licensing jurisdiction. Access to the Platform is prohibited for anyone below the applicable minimum age.

Age verification is conducted as part of the KYC process. If we become aware that personal data has been submitted by or on behalf of a minor, we will take immediate steps to delete that data and close the associated account. Meeting the 18+ age threshold does not in itself determine the lawfulness of gambling activity in Pakistan — local law governs that determination independently.

Powbet may transfer personal data to servers, service providers or processors located outside Pakistan. Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place — including contractual obligations on data processors to maintain data-protection standards consistent with this Policy.

Users in Pakistan should be aware that data protection law applicable in countries receiving their data may differ from Pakistani law. By using the Powbet Platform, you acknowledge that your personal data may be transferred internationally as described in this Policy.

Powbet reserves the right to update this Privacy Policy at any time. Revised versions will be published on this page with an updated effective date. Where changes are material — for example if we introduce a new category of data use or a new sharing arrangement — we will provide reasonable advance notice through in-platform notification or email to your registered address.

Your continued use of the Platform after the revised Policy has been published constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

We recommend reviewing this Privacy Policy periodically and whenever you receive a notification about an update. The effective date at the top of this page indicates when the current version was last revised.

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data we hold about you, please contact our support team. We are available 24 hours a day, 7 days a week to assist you.

For questions about our Terms & Conditions, please visit that page directly. For responsible gambling support tools and resources, please visit our Responsible Gambling page.